Frequently Asked Questions
Everything you need to know about your Apse experience.
What is your standard shipping timeframe?
We process orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international delivery can take between 7-14 business days depending on the destination.
How do I initiate a return or exchange?
We offer a 30-day return policy. To start a return, please visit our online portal with your order number and email address. Items must be unworn and in their original packaging.
What materials do you use in your collections?
Apse is committed to quality and sustainability. We use premium organic cotton, recycled polyester blends, and ethically sourced leather to ensure durability and comfort.
How can I track my order?
Once your order ships, you will receive an email containing your tracking number and a link to the carrier's website to monitor your package's progress.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.